1. Introduction
Relayx Synet ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related to, operated, or connected therewith (collectively, the "Site").
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when:
- Registering for courses or accounts
- Filling out contact forms
- Subscribing to newsletters
- Making inquiries about our services
- Participating in surveys or feedback
This information may include: name, email address, phone number, postal address, and other contact details.
2.2 Usage Data
We automatically collect certain information about your device and how you interact with our Site, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring/exit pages
- Click patterns and search queries
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. These include:
- Essential cookies: Required for Site functionality
- Analytics cookies: Help us understand usage patterns
- Marketing cookies: Enable personalized content (where applicable)
3. How We Use Your Information
We use collected information for:
- Providing and improving our courses and services
- Processing inquiries and delivering requested content
- Sending newsletters and updates (with consent)
- Analyzing usage to improve Site performance
- Complying with legal obligations
- Preventing fraud and ensuring security
- Marketing and promotional purposes (with consent)
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Third parties assisting with Site operations (e.g., hosting, analytics)
- Legal compliance: When required by law or to protect rights
- Business partners: With your consent for educational partnerships
All third parties are bound by confidentiality agreements.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure password storage
- Regular security audits
- Limited employee access to personal data
No transmission is completely secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain personal information only as long as necessary to provide services and comply with legal obligations. You can request deletion of your data at any time, subject to legal requirements.
7. Your Rights (Vietnam Data Protection)
Under Vietnamese law and APAC privacy standards, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of data
- Withdraw consent at any time
- Opt-out of marketing communications
- Request information on how your data is processed
8. Cookies Policy
Detailed information about cookies used is available in our Cookie Policy. You can manage cookies through your browser settings.
9. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it immediately.
10. Third-Party Links
Our Site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies independently.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect when posted on the Site. Your continued use indicates acceptance of the updated policy.
12. Contact Us
For privacy concerns or requests, contact us at:
- Email: privacy@relayx-synet.com
- Address: Floor 10, TechHub Tower, 227 Nguyen Hue Boulevard, District 1, Ho Chi Minh City 70000, Vietnam
- Phone: +84 (28) 3822-5555